In case you are still not satisfied with our SIM card or could not use mobile services at all, see our Refund Policy:

MOBILE SERVICES PROBLEMS ARE NOT SOLVED WITHIN 24 HOURS:
The cost of the SIM card will be refunded in case the SIM card has no connection to the network, which was not recovered within 24 hours since the customer contacts technical support by e-mail or in support chat.

This period is suspended in case if the customer does not reply to the technical support officer's message or if the customer fails to follow the technical support officer's instructions. This period is reduced to 12 hours if no response is received from the technical support officer within 12 hours.

In such event the customer must:

• Send the SIM card return notification to [email protected]
• Once the company receives the notification, the request for refund confirmation is sent after 72 hours.
• If the client confirms the refund by return letter, the company refunds the cost of the SIM card and the existing balance to the customer, and blocks the SIM card.

THE SIM CARD WAS NOT USED OR ACTIVATED:
If the customer has not opened the SIM card package or has not activated eSIM, the customer has the right to demand a refund of the SIM card cost.

In such event the customer must:

• Send the SIM card return notification to [email protected]
• Once the company receives the notification, the request for refund confirmation is sent after 72 hours.
• If the client confirms the refund by return letter, the company refunds the cost of the SIM card and the existing balance to the customer after receiving the SIM card from the customer to the address specified by the company (not applicable for eSIM).

Refund of SIM-card cost and available balance is made to the payment card from which the client made payments to the company. If you provide other means of payment, the client has to pass the procedure of verification of identity and passport data.

The SIM card shipping costs are not refundable.